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We only had one client. It's a business I never wanted to get into in the first place. "Several new customers"? No way...and we did NOT keep anyone's money.

Geez...this has been answered. 12 MAPFRE condo policies and counting. Nothing to do with auto, ACE, or anything else.

No...I don't deduct my commission with Mapfre. All is deposited and I am paid the commissions for the previous month's production. With all other underwriters, everything not paid to the underwriter is charged to me and deducted from commissions.

It was only a matter of time before one of you thought to mention this. Hmm...I will soon be posting our claim history. No claims have gone unpaid and nott a single check EVER from my personal account.

Mexican banks make cashing US checks difficult. It isn't unusual to make the checks out to the agent. Just make sure that when a claim is paid, the check is drawn on the underwriter's check and NOT the agent's.

Hi Rick & Leslie. I was sorry to lose you as clients, yet will continue doing what we can to correct all issues. I can guarantee you that no local agency is without its problems and complaints.

Thanks, Top Cat! I'm here...late, but here.

Sorry she sounded vague. She doesn't always have the answers, but I do. Feel free to call me directly any time.

The switching of companies is one way of keeping this from happening in the future. The ACE policy payments are easier to track and their accounting system is very helpful. Credit card payments directly to the company. American-style policies and English-speaking reps are a plus. Hydro included...

Could it be me that's been missing? It isn't nearly as ominous as some are making it out. My clients have actually been wonderful...just one more reason I wouldn't dream of leaving them high and dry.

Hi BW, did you finally get your policy? Do let me know.

Not so fast, Dry Heat. It might be my week (or month) in the barrel, but taking over my clientele won't be as easy as that.

Left you a phone message. Called both numbers.

Thank you for the kind words, Apricot. I'll be hanging around here for awhile answering any questions. Nice to meet you~

Hi Gary, thanks for posting about your experience with us/me. I'm okay...have had a few health issues of my own (in the realm of 'normal', considering). Busy, but that's nothing new. Moved to another house and another office within months of each other, so that was a pain. Dealt with the death...

Holy crap! For lack of a better idea as to where to begin, I'll start with this one: - Why were so many policies not paid? How many? We've been auditing (ever since first informed of the issue) and have thus far had to inform 12 clients (out of thousands) that although they paid their policy...

Well, there are always the prepaid funeral policies, although they aren't very popular. On the news the mom said they'd spent upwards of $13k. I know she got the remains back to Peoria after spending $2,320, so the difference must be what she paid in the States. I had no idea burial costs were...

She was in the company of two adults and three other teens.

Sad and tragic. They neglected to mention that all day long the energy drink (red bull) was mixed with vodka. The girl was given permission to come to Rocky Point with a family the parents didn't even know (Lanna's dad wasn't told she was coming here). The family who brought her down seemed...

Not saying you didn't get Hydro coverage, just recommending you become aware of the deductible, co-pay and exclusions.