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1. I guess you'd prefer groveling, but I have no reason to believe that anything was done intentionally to harm anyone. I intend to find out, though. I am already doing all that I can to make things right with my clients, and I have expressed more than once that the responsibility lies with me...

The interrogation (or is it cross-examination) is becoming repetitive. I have already answered the above questions.

I don't think it's typical at all, Derek. The software I've found has been developed for US insurance laws. We'll be implementing some changes to eliminate the possibility of this happening in the future. Believe me...I have no intention of going through this again...From now on all clients will...

The letter was sent specifically to the person who signed their original letter to owners and to the general manager. I took issue with the fact that everything from the Subject line down was alarmist and sent to ALL clients, not those with problems. I have had problems with them before over...

Look, I've already stated that I was disappointed in the way Mapfre handled this. I think they underestimated me and they underestimated my clients and the relationship we have. I talked to them at length about this. As yet we've been focused on answering inquiries, tightening up our internal...

Thanks, Eddy

If it looks like Rosie and posts like Rosie...it's Rosie.

Cabo? I thought I was in Cancun? Lol! Thanks. Actually, everyone at Las Palomas was way easier on me than I would've expected. To date we've only lost one client. Sorry to see it happen, but if it tightens things up at the office...then all was for good.

GNP? This isn't a GNP issue.

Yeah, maybe we're all partying in Cancun.

Et tu, Bruto?

Jajajaja...I guess it was just a matter of time. What others? Why the hell should I leave RP when my reputation is just now getting interesting? Look, I'm not making light of the problem, but holy crap...some of you are over the top. As it stands right now, I'd be setting up in Cancun with less...

Again: MAPFRE doesn't offer weather-related coverage. Only MAPFRE policies have been affected. Of the thousands we have, so far there are only 12 that went unpaid. I don't doubt we'll find more, and even one is too many, but we are auditing to find them. If you have weather coverage, you're with...

Been up to my eyeballs with the audit and making things right with clients. I wrote a letter for the Las Palomas forum. Wish Dry Heat would've posted that here, too.

Ed, I wouldn't be surprised to find one more, but I doubt it...you're in Cholla, right? We've found only condos. If you call, we'll check for you.

You aren't dealing with fraud. If I were going to rip somebody off I can't think of a harder way to do it.

Sure. My private US line is 602.512.1601 If I miss the call, I'll call right back soon as possible.

If there's a problem, let me know. I'd check it but don't know who the client is when all I see is a screen name.

Not as long a wait after all. I'm here and will answer all questions. Get THAT promise from another agent...