Back when we started owning property here, before the first condo project on Sandy Beach, I recall our realtor answering our question by saying: "It's not if you get broken into, it's when". Patty was right, a few times so far!
We should have also asked her about weather events causing loss. The latest was the hurricane last September/22.
Insurance in Penasco is a gringo thing, basically unknown to local Mexicans except for some commercial operators and professionals. Every policy I've seen is quoted in US dollars, and payouts the same. It's not marketed to locals.
Like many, we had roof and sea wall damage and filed a claim with our insurance agent of nigh on 27 years. Back then there were, to my memory, only one or maybe two agents for the entire city representing actual insurers. (About 10 years ago, maybe less, another agent Rosy'd up long enough to steal from and defraud everyone she met. Our beloved RPTALK promoted and excused her for quite a period, until they didn't. I hope she's having a good "time".)
Without going into details, it's time to become disloyal to our long time agent.
We hopefully will find more credible and better service.
Advancing a claim is stressful enough without fighting agent-caused delays, misrepresentations, fictional promises to keep you happy and optimistic, and major problems finding an employee who speaks competent gringo English. I suggest clear language communication when navigating an insurance policy and a claim through an insurance agent is more imperative than when buying at the local fruit stand!
The local agent may have forgotten he is selling a product to gringos, and getting paid in USD.
We've been referred to MP & CO INSURANCE for our next policy renewal, coming soon. The site is www.MichellePadilla.com and they are on Benito Juarez just north of the dollar store (Waldo's), in a building shared with a dentist, Dr Padilla, and next door to the Salad restaurant, reportedly also a Padilla operation.
Has anyone dealt with the Padilla's for insurance, and on a claim? Will you renew with them?
We should have also asked her about weather events causing loss. The latest was the hurricane last September/22.
Insurance in Penasco is a gringo thing, basically unknown to local Mexicans except for some commercial operators and professionals. Every policy I've seen is quoted in US dollars, and payouts the same. It's not marketed to locals.
Like many, we had roof and sea wall damage and filed a claim with our insurance agent of nigh on 27 years. Back then there were, to my memory, only one or maybe two agents for the entire city representing actual insurers. (About 10 years ago, maybe less, another agent Rosy'd up long enough to steal from and defraud everyone she met. Our beloved RPTALK promoted and excused her for quite a period, until they didn't. I hope she's having a good "time".)
Without going into details, it's time to become disloyal to our long time agent.
We hopefully will find more credible and better service.
Advancing a claim is stressful enough without fighting agent-caused delays, misrepresentations, fictional promises to keep you happy and optimistic, and major problems finding an employee who speaks competent gringo English. I suggest clear language communication when navigating an insurance policy and a claim through an insurance agent is more imperative than when buying at the local fruit stand!
The local agent may have forgotten he is selling a product to gringos, and getting paid in USD.
We've been referred to MP & CO INSURANCE for our next policy renewal, coming soon. The site is www.MichellePadilla.com and they are on Benito Juarez just north of the dollar store (Waldo's), in a building shared with a dentist, Dr Padilla, and next door to the Salad restaurant, reportedly also a Padilla operation.
Has anyone dealt with the Padilla's for insurance, and on a claim? Will you renew with them?
