JOE! Had a similar experience. Got up and left after being in there for 15 minutes, then asking staff who was our waiter, they all thought someone else was taking our table, then 5 minutes later, still nothing. My friend was embarrassed that we were leaving and wanted to give them the benefit of the doubt, but for chrissakes, the place was almost empty. And 3 people working that night even remembered me by name as we came in! Very sad...but this is why I still went back a couple of weeks ago for drinks only, for the atmosphere of the building, and giving them the benefit of the doubt. And I order my drinks with the first person I see, whomever seats me, then multiple times if they don't arrive to the table quickly.