checked in bella sirena on my first trip to pp on 9/12/14 was leaving on 9/16/14 ,checked in with a group of family 24 in all including 9 children ranging from ages two to nine adults are in there late forties to age sixty. we all drove up from Baja ca and California we used one credit cc to make our reservations. day 1 problems getting towels, only two towels for a four guest condo, settled in. at the pool the security guard informs us that there is no drinking in bottles at the pool, they bring us plastic cups, rest of the day uneventful. day two: day two at the beach, enjoying the pools, in the evening some of us went to the bar to watch the maywether maidana fight. at the bar my cousins are screaming like anyone excited watching a game. after wards some of us go to bed, too tired, some go to the pool, security comes by and tells us that pool us closes at nine but the pool by the beach closes at eleven. we move to the other pool. security stops by one more time to ask us to turn our radio down..we do. end of night . day three, we go to the beach, about six pm we go to the pool spend the rest of the evening at the pool, uneventful .day, three, at the beach, in the eve, some of us go to bed , some go to the pool, at the pool security comes and ask us to turn down the radio, we do, they stop by again and two ppl are smoking in the pool, they tell us no smoking ad the ppl turn off their ciggs, they come back again with the security mnger, he informs us that we have continuously broken their rules and will be evicted, he says he is calling the police so we can be escorted out,we start asking why? there is a group of people we don't know and they come to say we are doing nothing wrong, they are from Arizona, they are outraged......
you don't turn out kids after midnight in any country...Years ago guys were renting a party at Tahoe I used to maintain for my boss...party got a bit wild and cops came and thought the young adults were having more fun than these glorified security guards ever had.They call the boss and want to kick them out and are told in colorful language the turning drunk people out into the dark, in below freezing weather is ****stupid.I went and seized the kegs...people cried...
the head of security already has our room #s5 rooms ..and says we are all evicted. a nine year old starts to cry, some people from our group are already in bed .police arrives, they are very polite and say they cannot evict us they are just to make sure nothing gets out of control. we are asking why but his mind is made up, we have to lea
Southbeacher said:
Refreshing to see a place that actually enforces (after polite warnings) its rules as well as municipal law on behalf of its customers.
as a previous condo owner I am familiar with the rr, however there were a lot of people from mexico that were not. we were never warned, security would come and ask us to turn down the radio and we would, if they came to ask something we always complied. as I condo owner, I know they system, one verbal warning, a written, a fine, none of those were given to us, I do know that the owner is responsible for want his guests , and if the owner does not want to take the risk, well they shouldn't rent them out. again I am going to point out that not everyone participated, so why did they evict 5 units why not evict the people that were breaking the rules???? people that were already in bed. children that had nothing to do with the problems, why everyone?? children ??....at one am?? im not posting this for sympathy, im only posting this because it could happen to another family, and its WRONG. im not expecting the hotels and condos to put up with every guest but but only to take the appropriate steps in warning them and act accordingly. are you responsible for your neighbor's actions?? I should hope not..it could happen again at bella sirena , it could happen to a friend ant it shouldn't happen to anyone please pass it on...
. . . owner, I know they system, one verbal warning, a written, a fine, none of those were given to us, . . . not everyone participated, so why did they evict 5 units why not evict the people that were breaking the rules???? people that were already in bed. children that had nothing to do with the problems, why everyone?? children ??....at one am??...
I stand corrected--Thought the group was given numerous warnings. Sounds like Sirena needs a big attitude adjustment.
Not sure what exactly they were evicted for but Maria does say they were asked to turn down their music more than once. If they tell you to turn it down once, it shouldn't be turned up so loud again that they have to tell you again. I'm not saying that's a reason to get evicted, but there are 2 sides to every story - and then the truth. I'll bet if we had info from Security, they would tell you another story. That being said, if they broke the rules and had to be evicted it should have been in the morning, not in the middle of the night.
Not sure what exactly they were evicted for but Maria does say they were asked to turn down their music more than once. If they tell you to turn it down once, it shouldn't be turned up so loud again that they have to tell you again. I'm not saying that's a reason to get evicted, but there are 2 sides to every story - and then the truth. I'll bet if we had info from Security, they would tell you another story. That being said, if they broke the rules and had to be evicted it should have been in the morning, not in the middle of the night.
maria manriquez said:
the police said they could not evict us they were only there to see that nothing got out of contrl.. tha head of security had the last word on that
yes that't what we kept asking to be able to leave in the morning cause there was children but my issue here is...why evict people that were allready asleep?? and the children?? also another very good point is someone in our group made their reservation separatly with their own cc , they were present and were not evicted, im glad they wer not, they had an 8 yr old but they were not part of the group that reserved together. i just think its wrong for people that were not involved to pay the price for someone elses mistakes.
im not saying put up with it, but there are other ways to handle issues like this like restricting the use of outdoor facilities to the people that were causing disturbances or problems, or just let the group leave in the morning.. or evict the ones breaking the rules, thats fair
im not saying put up with it, but there are other ways to handle issues like this like restricting the use of outdoor facilities to the people that were causing disturbances or problems, or just let the group leave in the morning.. or evict the ones breaking the rules, thats fair
Humm, Sometimes our obstreperous guards act up too, Seaside was probably the rental agency, won't be the first time they're going to have a major dispute with a credit card company! Have you called your cc company?
Humm, Sometimes our obstreperous guards act up too, Seaside was probably the rental agency, won't be the first time they're going to have a major dispute with a credit card company! Have you called your cc company?
Hmmmmm......I asked the question above twice. No response from Maria. Why do I get the feeling that maybe they were threatened with eviction but not really thrown out, or if they were, it was in the morning?
Humm, Sometimes our obstreperous guards act up too, Seaside was probably the rental agency, won't be the first time they're going to have a major dispute with a credit card company! Have you called your cc company?
sorry to disappoint u miss 2810, yes we were evicted, unfortunately never were we threatened with eviction, two cars drove home, we got home at five am, good thing, no traffic, another cousin stayed in their car next morning they got a room a las paloms . two others got a motel in town, I don't know were we all went our own ways afterwards
Well, unless they crossed the border at San Luis, Nogales, or some other crossing they didn't cross at Sonoyta. That border crossing closes at midnight and does not open again until 6:00 a.m. :cool: If you were evicted at 1:00 a.m. and got home at 5:00, then you live in Mexicali?
Well, unless they crossed the border at San Luis, Nogales, or some other crossing they didn't cross at Sonoyta. That border crossing closes at midnight and does not open again until 6:00 a.m. :cool: If you were evicted at 1:00 a.m. and got home at 5:00, then you live in Mexicali?
Says they were from baja cali & cali, why would they cross in sonoyta?
Not all of it, but yes, part of it. Not sure if fabricated is the right word. More like exaggerated. It's obvious they were loud and didn't care about the warnings they had gotten previously. She says they were yelling at the bar during the fight. I just think there is more to the story that we don't know about that probably happened somehere in between. Do you really think Bella Sirena would throw a bunch of people out for no reason? Seriously????? Maybe somebody threatened the security guards? Maybe there were drugs involved? We just can't sit here and believe only one side of the story.
no I live in chula vista , we didn't go thru nogales or sonoyta , we went to Tijuana because the ppl I was with live there, and I live in chula vista. san ysidre border is open 24 hrs...and yes give or take about 4- 4and a half, no traffic..ohh and we will be reimbursed for our last night stay...
go to tripadvisor.com..I posted comments on it, facebookbella sirena, also postings, seaside who we made our reservations with , lots of comments there , today they go on craighslist san diego...we got word that we will be reimbursed for our last night....why would anyone make something like this up?? wow
go to tripadvisor.com..I posted comments on it, facebookbella sirena, also postings, seaside who we made our reservations with , lots of comments there , today they go on craighslist san diego...we got word that we will be reimbursed for our last night....why would anyone make something like this up?? wow
we wont get our money bk, we will get an xtra night
go to tripadvisor.com..I posted comments on it, facebookbella sirena, also postings, seaside who we made our reservations with , lots of comments there , today they go on craighslist san diego...we got word that we will be reimbursed for our last night....why would anyone make something like this up?? wow
Nobody said you made the whole thing up. All I'm saying is there is another side to this story - Bella Sirena's side.
true there is always two sides to a story, but regardless, and if I were an emplee there and there were issues, I wouldn't want to put up with anyones bs.. but what im saying is why didn't they evict the ppl that were causing problems.. why the whole group??we were not always toghether during the stay, some were at the pool, some were at the beach, some fo us were shopping in town, I am speking for myself , some of the ppl that I was staying with.. and children, not all of us broke the rules and yet we were all evicted.. to me that is wrong!!
I own at Bella. My unit has had little damage by renters. Most of the people that come here know that there are very few rental units so it is very quiet. I have owned at other places. Spa was quiet and keep things under control. LP was awful. The noise was so bad on weekends, the dog couldn't even sleep. I love Bella but then I an old.
I own at Bella. My unit has had little damage by renters. Most of the people that come here know that there are very few rental units so it is very quiet. I have owned at other places. Spa was quiet and keep things under control. LP was awful. The noise was so bad on weekends, the dog couldn't even sleep. I love Bella but then I an old.
Interesting how one post put this entire thread into perspective for me.
Sounds to me that security had good reason to ask the group to leave. Perhaps their timing could have been better, but bottles do not belong in a pool area, nor do cigarettes or radios at night. The other guests in the complex have rights as well and do not deserve to be kept awake by impolite rowdy folks. Don't like the rules? Go dry camp somewhere on the beach. Grow up MM!
as a previous condo owner I am familiar with the rr, however there were a lot of people from mexico that were not. we were never warned, security would come and ask us to turn down the radio and we would, if they came to ask something we always complied. as I condo owner, I know they system, one verbal warning, a written, a fine, none of those were given to us, I do know that the owner is responsible for want his guests , and if the owner does not want to take the risk, well they shouldn't rent them out.
Those Rules & Regs you say you are familiar with only pertain to the owners. Again, the "system" you mention of one verbal warning, written notice, and a fine would be given to an owner, not renters. If you are renting directly from a rental agency and they are repeatedly telling people in your party that they are breaking certain rules, then I would say you are setting yourselves up to be evicted. However, I do agree that they could have evicted you in the morning and not late at night like they did.
Those Rules & Regs you say you are familiar with only pertain to the owners. Again, the "system" you mention of one verbal warning, written notice, and a fine would be given to an owner, not renters. If you are renting directly from a rental agency and they are repeatedly telling people in your party that they are breaking certain rules, then I would say you are setting yourselves up to be evicted. However, I do agree that they could have evicted you in the morning and not late at night like they did.
I still think their behavior was a lot worse than what we were being told by Maria.
I still think their behavior was a lot worse than what we were being told by Maria.
You're probably right, two sides to every story. It would be interesting to hear the other side....may explain why they were evicted late at night.
But for her to think that they would receive a written warning and a fine before eviction, that's just not going to happen in a case like this. Also she states "that the owner is responsible for his guests, and if the owner does not want to take the risk, well they shouldn't rent them out." That also does not pertain to this situation. That would only pertain if they rented directly from the owner. If they are renting from Seaside or some other short term rental agency, then the owner is not responsible for the guests' actions.
Here's an additional review from the Bella Sirena Trip Advisor page from someone who was also with Maria M:
"We were ask to leave the facility because we had a brief argument with an idiot security guard that acted like a punk, and they threw us out of the facility at 1:00 am with 8 Kids under the age of 6 years old without giving us a chance to just spend the night so the Kids could have a good night sleep, this is just unacceptable and inhumane treatment to people, they asks us to leave without even issuing a warning so we ended leaving the facility at 4:00 and we had to drive back to san diego California without any Kind of sleep. The responsible for this treatment is Mr Daniel López Deheza or at least that was the name he was working under because he repeatedly refuse to give his name, never go to this place their customer service is pathetic"
I have had vacation rentals for many years. Sunriver, Palm Springs and Penasco. 99% of my renter have no problems and cause no problems. But I notice that it is changing. I no longer own in Palm Springs because it just got to hard to control the drinking and pool. Bella is my only property in Penasco and we have never had any problems there. It doesn't have live music and no pool slides. We seem to get small families that are worn out by 9 at night. I leave my patios doors open at night and have never been bothered by any noise. I have been there from the start and I have had renters tell me that it is too quiet and there is no action after 9 o'clock. At one time we spent alot of time in San Carlos but it got so noisy, that you couldn't sleep and the dive boats wnet out early. hen we gave that up we came to Penasco. There are advantages to not being young anymore.
We're at the Sky. We too leave our patio door open at night. We like the breeze and the sound of the ocean. They do have live music during the day and they have a pool slide, but they are really good at making sure that by 10:00 pm that the pools are closed and everything is quiet.
We're at the Sky. We too leave our patio door open at night. We like the breeze and the sound of the ocean. They do have live music during the day and they have a pool slide, but they are really good at making sure that by 10:00 pm that the pools are closed and everything is quiet.
Same at Las Palmas. By 10:15 or so, the pool is silent.
Am I missing something there or did I read this wrong- 24 people check in to a condo that is meant to sleep 4 persons and the group wonders why there are not enough towels? Then despite being warned about the volume of their music, the group has to be approached yet again because the volume is too high still. My only question is why did it take management that long to evict this group?
Yes I believe you missed something. I believe they had 5 rooms total. 24 individuals 9 of which were children. would be tight but I think you could make it work.