Those home owners who don't live here 24/7, and who therefore maintain a cushion (negative balance due) in their CFE electrical account might want to keep an eye open. Our account suddenly showed a zero (rather than negative) balance on this month's statement. There had been enough funds in the account for many months ahead. Had to go to CFE to produce evidence of the "drop off" in funds, and investigate. The customer service rep commented that the suddenly-disappearing-funds phenomenon has been happening to a number of people . . .
We always prepay and have a credit on our CFE account and have always shown a zero balance unless the credit runs out.
I didn't explain that -- while we too have always prepaid -- each paper statement showed a zero balance, and each time we would verify remaining funds in the account by checking the account online. This time, the online account showed no remaining funds. Thus the visit to CFE to resolve.
This was our first time having a credit, so on bill they dont show your deposits or credits? So we must keep tabs on it on our own? Will call CFE to check.
I didn't explain that -- while we too have always prepaid -- each paper statement showed a zero balance, and each time we would verify remaining funds in the account by checking the account online. This time, the online account showed no remaining funds. Thus the visit to CFE to resolve.
Thanks, will need to start checking online. One more task to add to the list! :(
This was our first time having a credit, so on bill they dont show your deposits or credits? So we must keep tabs on it on our own? Will call CFE to check.
Correct -- the bill will simply reflect a zero balance if nothing is due, but does not indicate credits and remaining (true) balance, if any. Must view your account online to find that.
Correct -- the bill will simply reflect a zero balance if nothing is due, but does not indicate credits and remaining (true) balance, if any. Must view your account online to find that.
Would you happen to have that link to view my account online?
I just checked and they always hand write my credit balance on my receipt.
That makes sense, since I have never paid at CFE only OXXO a couple of times.
For the past 5 years, I have a friend put some $$ on my account and watch the credit balance in my on-line account.
But for the past 2 years a local friend has been paying my bill every 2 months, because I have seen my credit balance disappear
quicker than it should have, I noticed that 2 years ago and stopped leaving a credit balance and just leave my buddy some $$ to pay with.
Since I am only in Cholla 40-50 days a year my electric costs are only $100-120 per year.
I created my account. Thanks for providing this info. However, I cannot understand my printed bills. Google does not translate the .pdf paper bills.
Would it be possible for someone to print their bill and write translations on it, then scan and post here for all of us to understand? ]
I pay in advance and have no idea where the balance of my credit is on the bill.
When you go on-line there is a yellow button labeled Pago EN Linea, (translates to Pay On Line) when you click on
it will show a balance due or after the 10th of the month if there is a credit that will show up and also gives you a way to pay on-line.
To pay on line pressing the Acceptar option takes you to the paying options if you have a Mexico bank acct or credit card.
if you look at the bottom of the CFE bill pasted above you can see "Estado de cuente" in a PDF format if you click on those it should show you your usage and balance on a month to month basis, not that I have done it but it just makes sense to me that that section will have the answer to your dollars, credit or debit
generally the utilities are in the name of the owner of the property, it is not like in USA that you can change the service any day any time.
I have rented 3 house long term and in everyone it was in the owners name, 2 mexican and one the owner was from USA, specially the USA one had tourist rates for the utilities and they were MORE expensive as well as the rent.
Right now I pay $1500 pesos per month for a 3 bed 1 bath in a very nice size lot in the middle of town, close to everything and about a minute and a half from the beach, I figure if you are not beach front you are a block away so fill the car to go to the beach might as well safe hundreds and be about a mile from the beach, by the way $1500 pesos its about $100 dollars per month and even in the condos you have to carry everything you want from the 13 floor to the beach and back anyways!!!
