Roberto
Guest
After 3 failed repairs of a new Rheems propane boiler I decided to switch to electric. The repairs were attempted locally without testing the warrantee. Have a perfect location, power and water lines available. Install went smoothly with me anticipating a warm shower with the cooler weather. (I don't use the boiler in the summer.) Water warmed up a bit, then no hot water. Breaker is OK, check the boiler in the outside laundry room and water is pouring out the bottom of the tank. A seal at the heating element has failed. We remove the tank and take it to Kuroda where it was purchased. Manager, after inspecting the obviously wobbly seal, Says take it back and connect it all up and video tape the leaking and bring the video here, WHAT ???? Come on just take it and give us a new one. Can't do that we just sell them. Ok we comply, take the tank back, connect up the water and video the spray . Manager views the video and says OK a Rheems rep will come and inspect it in the next 48 hours to decide what to do, repair or replace.
I fully anticipate the Mfg rep to want to send it to Mexico City for repair and assure us it will be repaired and returned to us within 30 days. That certainly is a reasonable solution to selling a defective product.
Forget Rheems warrantee and never buy at Kuroda on Josefa. Unfortunately they were the only place that had what I wanted, simple electric, 110 or 220, 20 or 30 gallon hot water heater.
I fully anticipate the Mfg rep to want to send it to Mexico City for repair and assure us it will be repaired and returned to us within 30 days. That certainly is a reasonable solution to selling a defective product.
Forget Rheems warrantee and never buy at Kuroda on Josefa. Unfortunately they were the only place that had what I wanted, simple electric, 110 or 220, 20 or 30 gallon hot water heater.
